This process is subject to applicable legal requirements. Customer Data will be deleted from backups within 300 days of Subscription Termination. After such period, Customer data will be overwritten or deleted from production within 90 days. After termination of all subscriptions associated with any of the Covered Services (“Subscription Termination”), Customer Data submitted to the Covered Services may remain in inactive status for up to 120 days. Requests regarding your personal data should be submitted here. For Health Cloud and Salesforce customers, after termination of service, please contact customer support or contact us at to request deletion of Customer Data submitted to the applicable service. Retention of Customer Data entered into Health Cloud is governed by your agreement with Salesforce. After expiry of the applicable retention periods, your Personal Data will be deleted. For Health Cloud users, Salesforce determines the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).
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